Cancellation & Refund Policy

• You can cancel online from the order page while the order is still Placed or Confirmed — no reason needed.
• Once an order is Packed or Out for delivery, cancel by calling or messaging the store. We may not be able to stop it in time.
• Reward points used on a cancelled order are returned to your account automatically.

The simplest way to handle a problem is at delivery. Check the items when they arrive — if any product is damaged, spoiled, past date or simply not what you ordered, hand it straight back to the delivery partner and it will be removed from the bill.

• Report any issue within 24 hours of delivery, ideally with a photo, on WhatsApp or by phone.
• Fresh produce, dairy, bakery and other perishables can only be reported on the day of delivery.
• Sealed packaged goods can be returned unopened and undamaged within 24 hours.
• For hygiene and safety reasons, we cannot take back opened personal care items, opened food packets, or anything stored outside its recommended conditions.

• Cash on delivery: refunds are paid back in cash or by UPI transfer, usually the same day.
• UPI or online payment: the amount is returned to the original payment method. Bank processing usually takes 3–7 working days.
• Where you prefer, we can issue store credit as reward points instead — this is instant.

We're a local shop, not a helpdesk. If something went wrong with your order, message us on WhatsApp at 9797080069 or call +919797080069 and we'll make it right.